Frequently Asked Questions
We accept payments from major credit card companies like Visa, Mastercard, UnionPay, and American Express. These can be paid through integrated quick checkouts and digital wallets like Paypal, ApplePay, and GooglePay.
We also do accept local payment methods like PayNow, ShopBack, ShopeePay, and AliPay.
You can also opt for a 0% installment plan via Atome & Grab Paylater.
All payment processing and vital customer information is quick, easy, and secure.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Our domestic shipping can take up to 3 business days.
Overseas shipping takes 3-23 business days, depending on the shipping method you choose at checkout(Express/Standard/Economy).
Please note that shipping duration does not include any unforeseen circumstances such as natural disasters, holidays, and other events beyond our control. While we strive to deliver your orders as quickly as possible, we appreciate your understanding in such situations.
For domestic delivery, we offer free shipping for orders over $50. For orders below $50, a flat rate of $3 will be charged.
For overseas delivery, shipping rates can vary depending on your region and are calculated at checkout.
Yes, we ship our products all over the globe.Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
Yes, we offer full and partial refunds.Please enquire for more information about our Refund policy.
A refund request can be submitted within 7 days after the order has been received.
In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.In the case when the packaging has been opened and the product has been used, you are not eligible for any refund.
In the case when a product was received damaged or expired, you are eligible for a refund even if the packaging has been opened, but not used.
We will cover the cost of return shipping if the item is defective, damaged, or if there was an error on our part in processing your order.
However, if you simply changed your mind or ordered the wrong product, you will be responsible for covering the shipping costs associated with the return.
Please note that we reserve the right to modify our return policy at any time, without notice. If you have any further questions about our return policy, please do not hesitate to contact our customer service team.
DIVA Points is our loyalty rewards program that allows you to earn points on purchases made on our website, and more. These points can be redeemed for discounts on future purchases.
You actually get 200 points(worth $2) when you sign up for our membership program! Subsequently, you earn DIVA Points every time you make a purchase on our website. For every dollar you spend, you earn one DIVA Point. You can also earn bonus points by writing product reviews, referring friends to our website, following us on our socials, and when it's your birthday!🎉
There is no limit to how many DIVA Points you can earn, but there is a limit to how many points you can redeem per order. You can redeem up to 50% of your total order value in DIVA Points.
If you return a purchase, any DIVA Points you earned for that purchase will be deducted from your account.
If you used any DIVA Points for your purchase, your points will be forfeited.
No, DIVA Points cannot be transferred between accounts.
Our referral program allows you to earn rewards for referring friends to Dashing Diva. To participate, simply share your unique referral link with friends who are new to Dashing Diva. They can get 15% off their first order, and when they make their purchase using your referral link, you will receive 500 DIVA Points(worth $5), which can be redeemed for discounts on future purchases.
No, there is no limit to how many friends you can refer. The more friends you refer, the more rewards you can earn!
You will receive your rewards (500 DIVA Points) within 24 hours after your referred friend makes their first purchase using your referral link.
Yes, you can combine your referral rewards with other promotions and discounts. However, please note that some promotions may have specific terms and conditions that apply.
Magic Press Nails are easy to apply and can be done in just a few simple steps:
1. Start by cleaning your nails with the prep pad included in the kit. This will remove any oils or residue that may prevent the nails from adhering properly.
2. Choose the correct nail size for each finger and arrange them in the order you will apply them.
3. Peel off the clear protective film from the back of the nail and align it with your natural nail, making sure to press it firmly onto your nail bed.
4. Once you have applied all the nails, you can file and shape them to your desired length and shape.
It’s there to protect the adhesive. Magic Press uses an adhesive film which, unlike glue, does not congeal over time, and the plastic cover is applied on top of that so it remains fresh.
Magic Press Petite, does NOT come with a protective film covering. Therefore, please take extra care when handling, making sure not to expose the adhesive to moisture, oil or dirt.
Magic Press typically stays on for about 5 to 7 days depending on the lifestyle of the wearer and the natural oiliness of their nails. It is not recommended to wear beyond 7 days. We recommend allowing your nails to rest for 2 days before applying a new set.
If someone does a lot of housework (dishes, cleaning), is constantly in contact with water (hairdresser, swimming, etc), uses a lot of cosmetics with oils, that can affect the longevity of Magic Press wear.
Any contact with oil can affect the strength of the adhesive. It is, therefore, advised to clean nails with the provided Prep Pad before applying Magic Press nails. This does not apply to Magic Press Petite as the adhesive used is different.
Magic Press stays on when you wash your hair, hands, face or go swimming but it is recommended not to for the first 3 hours or so after application so that you can get maximum wear out of your Magic Press nails. The first few minutes right after application is when the adhesive can be “activated” by pressing as long as possible on your nails since they are pressure sensitive.
It’s a proprietary technology used only on Dashing Diva Magic Press products. Basically, it means the more you press, the longer it will stay on and the stronger it will hold.
No. Magic Press is designed to be a disposable nail tip. Re-using Magic Press is not recommended as it could deform the product. The use of foreign adhesive ingredient could make the product difficult to remove and will cause damage to your natural nails.
Magic Press can be stored for one year after opening. However, improper storage will decrease the efficacy of the adhesive. It should, therefore, be sealed and kept away from extreme heat or cold, and away from sunlight.
Magic Press usually comes off on their own after 5 to 7 days but if you want them off sooner, just take soak some nail polish remover with a wood stick and slowly peel them off starting from your cuticles. Full product guide here.
For Magic Press Petite, soak nails in warm water for a few minutes to dissolve the water-based glue, then slowly peel them off from the cuticles. Full product guide here.
No, Magic Press is completely safe. It is not damaging since you are not gluing them on or removing them with any harsh chemicals. The removal process is easy and gentle on your nails.
Magic Press set consists of 12 nail sizes in total of 30 pieces (24 pieces for Pedicure, 10 sizes in 24 pieces for Petite). The product is developed according to the average Asian woman's nail sizes after conducting a research with 700 Asian women. You can select the size that fits each nail.
We recommend using Long Type Magic Press for those with longer nail beds.
Yes! A nail file or nail clipper can be used to shape and shorten your Magic Press nails to your desire.
Why are there limited number of pieces and sizes of nail tips with fancy designs within a Magic Press set?
Dashing Diva designs each set with ‘accent nail’ style manicure in mind. ‘Accent nails’ showcase a bit of your personality and adds contrast, without taking it over the top, because it only involves one or two nails (usually the index, middle or ring finger).Feel free to mix and match nail tips from 2 or more Magic Press sets to show your individual style.
They are NOT nail wraps/ nail stickers/ nail appliques, which are essentially vinyl stickers.
Gel strips are actual self-adhesive gel polish in their cured form. Base coat, nail colour/ art and top coat are fused in a single strip. This makes it slightly flexible when applying it to fit your nail, giving you safe, convenient, salon-quality nails in minutes.
No other nail products (top coat, UV lamp, etc.) are required. Although, we do recommend applying Damage Relief before application if you have damaged nail surface, or desire protection from any surface damage.
They are the same finished product but the difference is in the product content configuration.
Magic Gel Strip (Manicure) - 22 Basic gel strips + 8 Accent gel strips + dual nail file
Magic Gel Strip (Pedicure) - 22 Basic gel strips + 8 Accent gel strips or Jewel stickers + dual nail file
Gloss Gel Nail Palette (Manicure) - 22 Basic gel strips + 12 Accent gel strips (or 8 Accent gel strips + 4 Jewel stickers) + dual nail file
Gloss Gel Nail Palette (Pedicure) - 30 Basic gel strips + Jewel stickers + dual nail file
No, it is a self-adhesive product that does not need to be cured with a UV lamp.
No, they do not damage the nails when removed correctly.
If you would like to take precautions and protect your nails, or your already damaged nail surface, we recommend using our Damage Relief after prepping your nails, and before applying Magic Gel Strips or Magic Press.
The "pressure sensitive" adhesive used in Magic Press has been tested for product and material safety and can be safely used by pregnant women.
The Korea Standard Test Laboratory have certified Dashing Diva's gel strips safe from harmful substance.
We accept PayPal or any major credit cards (Visa, Master, AMEX).
If you're shopping on an Apple device, Apple Pay is available as a payment option.
The prices listed and payments are in Singapore Dollar.
We ship to Singapore, and overseas!Overseas via Singpost Registered.
We understand that, just like the Magic Press concept, you want your orders fast.
We normally deliver within 2 business days*. During peak periods, it might take up to 5 days.
*Business days are Mondays to Fridays, excluding Singapore public holidays.