Please read our full sales Terms and Conditions and Refund Policy here.
In summary:
1. Our return policy lasts fourteen (14) calendar days. If fourteen (14) days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
2. To be eligible for a return, your item's product seal must be unopened and in the original condition. We make an exception in the event the item has any factory defects or damage.
3. To complete your return, we require a receipt or proof of purchase and Product photos (if applicable).
Please do not send your purchase back to the manufacturer.
4. NOT ELIGIBLE FOR RETURNS:
- Items purchased during a sale and/ or discounted items are strictly non-returnable.
- Any item not in its original condition, is damaged or missing parts for reasons not due to factory defect.
- Any item returned more than fourteen (14) calendar days after delivery.
- Any item not purchased directly through our website (www.dashingdiva.com.sg).
5. REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
6. LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at shop@dashingdiva.com.sg.
7. SALE ITEMS (if applicable)
Only regular priced items may be refunded. Unfortunately, sale items (either discounted or purchased during a sale/ promotional campaign using any discount codes) cannot be refunded or exchanged.
8. EXCHANGES (if applicable)
We only replace items if they are defective or wrongly sent. If you need to exchange it for another item, send us an email at shop@dashingdiva.com.sg
9. SHIPPING
To return your product, please drop us an email at shop@dashingdiva.com.sg with the following details, and we will advise you our return address:
1) Contact details (email and mobile number)
2) Order ID
3) Reason for return
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.
Depending on your location, the time it may take for your exchanged product to reach you may vary.
If you are shipping a package valued over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
